Frequently Asked Questions


When should I make my reservation?

If you have your heart set on a specific tour, we recommend you make your reservation early. Many of our tours sell out. Since they are always refundable until the cut-off date (except for a processing fee) you have very little to lose by securing your space early.

What forms of payment do you accept?

We accept MasterCard, Visa, Discover, Am Ex, personal checks, cashier’s checks, and money orders.

Can I get a direct flight from my departure city?

We want to make sure that you are booked on the most convenient flights possible. While direct flights are not guaranteed or even available from all departure cities, if we can get you a direct flight, we will. Please contact a member of our Team for details at 614-766-5553.

Can I choose my own flights & travel plans?

Different flight options are available on most of our tours. When group air is offered, you can choose the convenience and security of flying with others in the group. Or, you always have the option of choosing to have us book you a different flight from your departure city. Booking your own flight is always an option too.

Give us a call at 614-766-5553 to speak with a member of our team about group air options or your own flight plans.

Are travel dates flexible? Can I arrive ahead or stay after?

Customizing your tour starts with choosing the dates that work for you. If you’d like to spend time on your own before or after your tour, we’re happy to help make those arrangements. Work with a member of our team to finalize your itinerary before your final payment is due. 614-766-5553

Should I purchase Travel Insurance?
Prime Tours recommends that every guest purchase travel insurance for the unexpected. Not only does it provide travel-related benefits like compensation for trip delay or delayed/lost luggage, but it provides cancellation insurance for covered emergencies before your trip, and medical insurance while you travel. Did you know that your regular medical insurance will not cover you while traveling out of the country? Travel insurance does. 
Prime Tours recommends Travel Insured International (include link) for superior coverage and the opportunity to add on Cancel for Any Reason Insurance.
How do we choose hotels?

Before we book a hotel for our travelers, our team visits it and inspects it from top to bottom. Whether it's a small-town country inn, a modern cosmopolitan hotel, or an eco lodge tucked into the rainforest, we handpick all the accommodations. A hotel makes the cut when it meets our standards for comfort, value, location, and that little bit of flavor that can turn a stay into something unique.

Can we accommodate special meal requirements?

Food allergies, needs, or preferences shouldn’t keep you from seeing the world. Just notify us of any dietary restrictions when you book and we’ll make sure that your Tour Manager is made aware and can provide options for you.

Can we accommodate physically challenged travelers?

We want everyone to be able to explore the world with us, and we encourage the participation of physically challenged travelers. Still, the reality of world travel is that some sites are not accessible to everyone. Give us a call at 614-766-5553 to talk to a Tour Manager about any physical disabilities or limitations and they can help you choose the best itinerary for you. If you require dedicated assistance, we ask that you plan to travel with a companion who can help out.

Should I worry about my group size?

Generally, bus tours would not exceed 45, but we are more than capable of handling larger groups, with the caveat that they may need to be split up into smaller subgroups and multiple buses at times.

As a response to COVID19 we have introduced a new brand of tours called Big Bus ~ Small Group tours. Those tours will not exceed about half of the capacity of the bus to allow for social distancing. 

Learn more by calling us at 614-766-5553.

Are children welcome on your tours?

While our travel experiences are designed for adults of all ages, in many cases children are more than welcome to join! Travelers must be at least eight years old at the departure date for most tours. Exceptions include Senior Center sponsored tours (unless stated on the flyer) and Haunted Tours, all of which have a minimum age of 14-16 years old. For Private or Customized Tours, the entire family is welcome. We are happy to discuss your specific group needs and design the perfect trip for your family or group. Call us at 614-766-5553 to discuss your idea.

Are your tours good for solo travelers as well?

Yes! One of the best parts about a group tour is that when you travel by yourself, you’ll never be alone. No matter which of our tours you pick, when you go solo, you’ll have your Tour Director and fellow travelers to keep you company. Plus, our tours are designed with lots of flexibility, so you can seek out as much (or as little) alone time as you’d like.

Do I always have to be with my group on planned activities?

Your tour is exactly that: yours. If your itinerary includes a guided tour, but you’d prefer to spend your time doing something different, that’s perfectly fine. Enjoy your time however you like! Just be sure to tell your guide, so the group isn't waiting for you to show up. And of course, be sure that you meet up with your group in time for any transfers between cities or countries!

Can I travel at a discount or earn money for my organization if I organize a group to travel together?

Yes! If you organize a group, you can earn a discount for every person who signs up at your invitation. Or you can donate the money back to the organization or your favorite charity. Let us show you how you can travel at a huge discount or even travel FREE! 614-766-5553

Do I need a visa to travel?

While most countries do not require U.S. citizens to purchase an entry visa, some do. If a visa is required it will be listed as a requirement within the individual tour information and requirements.

Do I need a Passport to travel to Mexico or Canada?

Yes. As of January 2007, all U.S. citizens are required to have a valid passport for travel outside of the U.S. Check your passport’s expiration date before you reserve your tour; it must be valid for 6 months beyond your return date.

For more details on obtaining or renewing a passport, please visit the U.S. Department of State here.

Are any vaccinations required for tour travel?

Ask your doctor about the current recommended vaccinations for travel to the destinations on your tour. The travel section of the Centers for Disease Control website is a good reference for the most up-to-date information. Proof of Yellow Fever vaccination may be required for entry into some countries.

Visit the U.S. Department of State’s website here for more information and complete entry requirements.

Do I need to tip the tour guides, drivers, etc...?

At the conclusion of your tour, it is customary to offer your Tour Director and driver a gratuity. We recommend tipping the equivalent of $3USD per person per day for your driver or any local guides if applicable. Tips can only be paid in cash. Please keep current local currency exchange rates in mind when tipping. Any tips to staff aboard cruises are not included.

Do motor coaches used have air conditioning and restrooms on board?

All motor coaches should have air conditioning, and most have restrooms. We also stop every two hours on longer transfers to give everyone time for a bathroom break and to stretch their legs.

Partnered Services

Prime Tours proudly partners with these fine companies, and many more, to get you to where you want to go, and ensure your tour is an experience you will remember!

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Get a Travel Protection Quote:

Travel Protection: Now’s the time to consider purchasing a travel protection plan to help protect your travel investment. For your convenience, we offer travel protection through Travelex Insurance Services or contact Travelex Insurance Services at 800-228-9792 and reference location number 35-6094.

“It’s wise to always consider a travel protection plan to cover your trip costs from the unexpected.” – Frommer’s, May 2016

Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 55Y

Prime Tours has achieved recognition as a leader in group tourism and is proud to have membership with these elite organizations in the business and group travel industry.


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Get a Travel Protection Quote:

Travel Protection: Now’s the time to consider purchasing a travel protection plan to help protect your travel investment. For your convenience, we offer travel protection through Travelex Insurance Services or contact Travelex Insurance Services at 800-228-9792 and reference location number 35-6094.

We also do school and education tours! Please visit our sister site, to see special rates and itineraries for educational travel. Let us plan your school or organizations next class trip, performance trip, or educational trip!


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