Cancellations and Refunds

Cancellation fees apply to the entire booking, including tour fare, air add-ons, ground transfers, pre- and post- hotel and tour packages. If any components are canceled, you will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, other tour and ground operators, and other hotel properties. You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment you used at the time of booking or your travel agent and you must receive your refund directly from these sources. Guests who cancel in writing as set forth below within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees, as applicable:

You hereby agree that losses sustained by Prime Tours in the event of your cancellation would be very difficult or impossible to quantify and that the fees set forth in the below cancellation schedule represent a fair and reasonable assessment as liquidated damages. Since a cancellation likely means a diminished opportunity to sell the same space on other cruises or trips, the cancellation fees below apply regardless of a name change or stateroom resale.

All requests for cancellation must be received in writing. Cancellations cannot be made online. Cancellations received 180 days or more prior to departure, or as stated in your trip flyer, are refundable less an administrative fee of minimum US $50 per person, or as stated in your trip flyer. If cancellation occurs less than 120 days prior to departure, all payments are forfeited, unless otherwise stated in your trip flyer. If full payment has not yet been received, the full penalty will still apply and any unpaid balance is due immediately. To protect your investment, Prime Tours highly recommends that you obtain adequate trip cancellation insurance.

Please ask your Prime Tours Advisor about  Travel Protection for US and Non-US residents or book your travel insurance at Travelex.com.

Liability Statement

*Prime Tours of Dublin, Ohio serves as an independent agent for tour passengers, arranging transportation, hotels, meals and sightseeing for the benefit of its customers. Prime Tours, nor the organizing party, is responsible for any loss or damages of property or for injuries or illness incurred by passengers, nor for delays caused by situations beyond our control, including natural disasters, pandemics, riots, strikes, non-participation or other events that could affect the tour. The exact scheduling and scope of events, hotels, meals, etc. during any tour is subject to change due to circumstances beyond our control, and additional personal expenses could be incurred, such as added hotel nights, added meals, transportation costs, etc. Persons registering for the tour agree to these terms.

Travel insurance could cover some or all of additional incurred expenses depending on the circumstances. Prime Tours highly recommends travel insurance. 

Itinerary Changes:

Tours are usually planned months or even a year or more in advance. Between planning time and operation, we constantly strive to improve each itinerary and add to your convenience and enjoyment. However, should improvements be made and/or unforeseen conditions beyond our control deem change necessary; we reserve the right to do so. This may result in varying itineraries and substitute facilities or attractions of equivalent or better value. In the event of national or local holidays, certain listed features i.e. museums, attractions, etc., may be affected or unavailable. If cancellation of a scheduled activity is encountered, we will endeavor to provide a suitable substitute if at all possible.

**Call Prime Tours with any questions or concerns. 614-766-5553

 *Tours do require a moderate level of walking including walking uphill, climbing steps, uneven surfaces and extended walking from bus to various sites. Some of the tour will be walking tours. Comfortable footwear recommended. Limited options available for guests that decide not to participate in walking tours.

**For tours outside the United States, many locations do not have the same or comparable ADA regulations for handicap accessibility and therefore may pose difficulty for those with limited mobility. Please take this into account when planning or booking your tour.

***Call Prime Tours and see if this tour is the right activity level for you. 614-766-5553